These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "Merchant") and Helyx AI Studio, Inc., doing business as ClairvoxAI ("we", "us", or "our"). These Terms govern your access to and use of the ClairvoxAI platform and associated services (collectively, the "Services").
By accessing or using our Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please discontinue use immediately.
1. Access and Registration
To use ClairvoxAI, you must register as a Merchant and provide accurate, complete information. You are fully responsible for all activity that occurs under your account. Notify us immediately at abhinav@clairvoxai.com if you suspect unauthorised access.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
2. Prohibited Uses
You agree not to use the Services to:
- Place calls to individuals who have not consented to receive them, or whose numbers appear on the NDNC / DNC registry without a valid exemption
- Transmit false, misleading, or deceptive information to any party
- Harass, threaten, or abuse End Customers
- Violate any applicable telemarketing, data protection, or consumer protection law
- Reverse-engineer, resell, or sublicense the platform or its underlying technology
- Attempt to gain unauthorised access to another Merchant's account or data
Violation of any of the above may result in immediate account termination and may expose you to civil or criminal liability. You agree to indemnify and hold ClairvoxAI harmless for any claims arising from your misuse of the Services.
3. Merchant Responsibilities
As the party triggering calls through the Platform, you are solely responsible for:
- Obtaining valid consent from End Customers before providing their data to ClairvoxAI
- Complying with TRAI regulations in India, including DLT registration and NDNC scrubbing
- Complying with TCPA (USA), PDPA (Singapore), or equivalent laws in jurisdictions where your customers are located
- The accuracy and lawfulness of customer data (phone numbers, order data) you provide to the Platform
ClairvoxAI provides the infrastructure. Compliance with telemarketing and data protection law in your market is your obligation.
4. Payments and Charges
You agree to pay all applicable fees for the plan you subscribe to. Plans are billed monthly in advance. Overage minutes are billed at the per-minute rate of your plan. All amounts are exclusive of applicable taxes (GST in India).
If payment is not received within 7 days of the due date, we may suspend your account. Payments are non-refundable except where we fail to deliver the Service or as required by applicable law.
Refund requests must be raised within 7 days of the relevant billing date by writing to abhinav@clairvoxai.com.
5. Liability for Communications
You assume full liability for all calls, messages, and interactions initiated through your account. ClairvoxAI provides the platform but does not monitor or endorse the content of communications made through it.
We are not liable for any direct, indirect, incidental, or consequential damages arising from calls or content distributed through your account. Our total liability for any claim is limited to fees paid by you in the three months preceding the claim.
6. Disclaimer of Warranties
The Services are provided "as is" without warranty of any kind. We do not warrant that the platform will be uninterrupted or error-free, or that calls will result in any particular revenue outcome. AI-generated call transcripts may contain errors; you are responsible for reviewing them and configuring appropriate guardrails in your Brand Playbook.
We do not acquire any intellectual property rights in content you upload. You retain ownership of your Brand Playbook, knowledge base, and customer data.
7. Third-Party Services
ClairvoxAI integrates with third-party platforms including Shopify, HubSpot, Zendesk, Nimbbl, and Recharge. We are not responsible for the availability, accuracy, or practices of these platforms. Their own terms of service apply when you connect them to ClairvoxAI.
8. Legal Compliance and Indemnity
You agree to comply with all applicable local, national, and international laws in your use of the Services. You agree to indemnify and hold harmless Helyx AI Studio, Inc., its directors, officers, and employees from any claims, damages, or expenses (including legal fees) arising from:
- Your breach of these Terms
- Your failure to obtain required consents from End Customers
- Your non-compliance with TRAI, TCPA, DPDP Act, or equivalent law
- Any third-party claim arising from calls you triggered through the Platform
9. Amendments
We may update these Terms at any time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use of the Services after that date constitutes acceptance of the updated Terms.
10. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, USA. For Merchants incorporated or primarily operating in India, mandatory Indian law provisions apply and disputes may be resolved before courts in Bengaluru, Karnataka.
Nothing in these Terms limits the rights of Indian End Customers to approach Consumer Disputes Redressal bodies under the Consumer Protection Act 2019, or limits the jurisdiction of TRAI, MeitY, or the Data Protection Board of India.
11. Contact
For questions, concerns, or refund requests:
Abhinav Chitre
Email: abhinav@clairvoxai.com
Helyx AI Studio, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA
By using ClairvoxAI, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please discontinue use immediately.