To improve patient experience
Answers patient calls and WhatsApp messages, 24/7, in Hindi and English.
See a live booking
Dr. Sharma Clinic · 9:42 PM
Front desk closed · New patient enquiry
Inbound Booking agent · LiveAI Agent Activity
The Problem
Receptionists spend most of their day handling repetitive patient calls instead of critical in-person care.
Appointment booking, rescheduling, cancellations, doctor availability, reports, pricing, insurance, and preparation instructions consume most of the receptionist's time.
During peak hours, lunch breaks, and after hours, calls go unanswered or patients wait on hold. Many simply book elsewhere.
Enquiry, booking, reminder, follow-up and recall are five separate setups that never talk. Most hospitals do not run the last three at all.
How It Works
Step 1
Picks up every inbound patient call your front desk can't, day or night, on your existing number, and answers WhatsApp messages too. Live today with the Medical Companion and Inbound Booking agents.
Outbound calling from the signals you send (missed enquiries, reminders, follow-up, recall) runs on the Outbound Follow-up agent.
Step 2
Holds an instant, natural conversation in Hindi and English, on calls and WhatsApp alike, switching language mid-call. Answers doctor timings, prep, insurance and TPA questions, costs, pharmacy, and directions, grounded only in your knowledge base, so it never makes things up.
Step 3
Executes your front-desk playbook live: books, reschedules, or confirms an appointment or diagnostic test over call or WhatsApp, or texts the patient a booking link. Sends the clinic's location by SMS, and transfers the call to reception for emergencies or whenever a human is needed. Your HIS, EHR or PMS remains the system of record. We write into it, never replace it.
Step 4
Writes the full transcript, a structured summary, and the call outcome to your ClairvoxAI dashboard, searchable by a short call reference ID, with analytics on call volume, languages, and outcomes.
Voice + WhatsApp
Patients reach you however they prefer, and get the same answer either way.
Patients can call the hospital or simply message its WhatsApp number.
On WhatsApp they can ask about doctors, timings, fees and preparation, and book, reschedule or cancel appointments.
The hospital connects its own WhatsApp Business account. Conversations and appointments appear in the same dashboard as calls.
It's the same assistant with the same patient record across both channels, so a patient never repeats themselves.
Your agent roster
Each agent owns a job, shares one patient memory through AskClair, and writes its outcomes back into your HIS, EHR or PMS.
Patient facing
Answers every patient enquiry 24x7. Doctor availability, timings, fees, preparation instructions, reports, directions.
Hindi, English, Hinglish.
Turns enquiries into appointments instantly. Books, reschedules and confirms, then writes the outcome back to your scheduler.
Calls back the enquiries that slipped, reminds before every visit, and runs recall for chronic and periodic care.
Navigating your facility is hard. The agent guides patients to the right department, floor and desk before they arrive.
Collects post-visit feedback on every call, captures what went well and what went wrong, and reports it back to you.
Back office
Eligibility checks, pre-authorisation status and TPA queries handled on the call.
Outstanding dues, payment links by SMS, reconciliation handoff to your finance team.
Report generation and staff task handoff, so routine internal work does not sit in a queue.
AskClair
AskClair holds one record per patient, keyed by phone, across every call and every agent.
Every outcome lands in two places: your systems, and that patient's memory.
The next conversation starts smarter than the last.
Hear a sample call
Outbound Follow-up · Early access · illustrativeClairvoxAI Agent
नमस्ते राहुल जी, मैं सनराइज़ क्लिनिक से प्रिया बोल रही हूँ। आपकी आज 4 बजे डॉ. मेहता के साथ फॉलो-अप अपॉइंटमेंट थी, आप नहीं आ पाए। सब ठीक है?Rahul
हाँ, ट्रैफ़िक में फँस गया था, पहुँच नहीं पाया।ClairvoxAI Agent
कोई बात नहीं। कल शाम 4:30 बजे डॉ. मेहता का स्लॉट खाली है। बुक कर दूँ?Rahul
हाँ, कर दीजिए। रिपोर्ट लानी है क्या?ClairvoxAI Agent
जी, पिछली ECG रिपोर्ट साथ ले आइए। बुकिंग हो गई, कन्फ़र्मेशन SMS भेज दिया है।One control panel
Every agent you deploy is governed from the same place.
Drop in your documents, policies, pricing, and FAQs. The agent answers from your actual data, so every response reflects your business. No generic answers, no made-up promises.
You set the limits. What the agent can offer, what it can't commit to, when to hand off to a human. It stays inside your boundaries on every call, so it never goes off script or off brand.
Define how the agent talks. Tone, persona, how it handles objections, what it leads with. Your playbook becomes the agent's playbook, in your voice across every conversation.
Turn an agent on, set its scope and permissions, define calling rules and quiet hours, watch every call and outcome in one place.
No model fine-tuning, no months of setup, no data team. Add your knowledge, set your rules, write your prompt, go live. Change any of it anytime and it applies on the next call.
Built for healthcare. Patient data and conversations are protected at every step.
See it in action. Book a 30 min demo tailored to your practice.
DPDP-aware.