Legal

    Privacy Policy

    Last updated: June 13, 2026

    1. Introduction

    This Privacy Policy ("Policy") governs your use of the ClairvoxAI platform ("Application") provided by Helyx AI Studio, Inc., doing business under the brand name ClairvoxAI ("we," "us," or "our"). This Policy explains how we collect, use, and protect information obtained through your registration and use of the Application and affiliated services (collectively, the "Services").

    ClairvoxAI is an autonomous AI voice agent platform for D2C ecommerce brands. It detects customer intent signals (abandoned carts, subscription cancellations, COD orders, renewal events) and places outbound phone calls to recover revenue through real conversations.

    By accessing or using our Services, you agree to the collection and use of your information in accordance with this Policy. If you do not agree, please discontinue use of our Services.

    2. Information We Collect

    2.1 Information You Provide Voluntarily

    • Registration Data: Name, business name, email address, and password required to create a Merchant account
    • Transaction Data: Details of plan subscriptions, usage, and purchases
    • Customer Support: Information you share when raising a support request or inquiry
    • Payment Information: Billing details processed through our payment provider; we do not store full card numbers
    • Brand Configuration: Knowledge base content, discount policies, agent playbooks, and product FAQs you upload to configure your voice agents
    • Customer Data: End Customer phone numbers, order details, cart contents, and subscription status you provide via Shopify integration, Push API, or Excel upload

    2.2 Call Data

    • Call Transcripts: Full speech-to-text transcripts of every call placed through the Platform
    • Call Recordings: Audio recordings where required or enabled by Merchant configuration
    • Caller and Recipient Numbers: Phone numbers involved in each call, accessible to the Merchant account administrator
    • Sentiment and Outcomes: Customer sentiment inferred during the conversation and the action taken
    • Call Metadata: Duration, timestamp, language, and channel of origination

    2.3 Information from Connected Platforms

    • Shopify: Abandoned checkout data, order details, COD status, customer name and phone number
    • HubSpot / Zendesk: CRM contact records, open support tickets, subscription status
    • Nimbbl / Payment Gateways: Payment link generation data (we do not store full card credentials)
    • Recharge: Subscription status and cancellation events

    2.4 Automatically Collected Information

    • Device and Usage Data: IP address, operating system, browser type, and interaction data
    • Cookies and Similar Technologies: Used to maintain sessions and track dashboard interactions

    3. How We Use Your Information

    • Provision of Services: Triggering and conducting outbound voice calls, executing in-call actions, and writing outcomes back to Merchant systems
    • User Support: Addressing inquiries and resolving issues
    • Payments and Transactions: Processing subscription payments, issuing GST-compliant invoices, and maintaining billing records
    • Communication: Sending account updates, usage alerts, and service notifications. Marketing communications are sent only with your consent
    • Legal Compliance: Meeting obligations under the DPDP Act 2023 (India), TCPA (USA), and other applicable regulations
    • Analytics: Studying aggregated, anonymised usage patterns to improve platform performance. One Merchant's data is never used to improve services for another Merchant

    4. Sharing Your Information

    4.1 No Sale or Rental

    We do not sell, rent, or trade your personal data or your End Customers' data to any third party for marketing purposes.

    4.2 Sub-processors

    • AI and speech: OpenAI (USA), Deepgram (USA), ElevenLabs (USA), Sarvam AI (India)
    • Telephony: Twilio (USA/global), Exotel (India), Plivo (India/USA)
    • Infrastructure: PostgreSQL + pgvector on secure cloud servers
    • Payment links: Nimbbl (India)

    4.3 Cross-Border Data Transfers (India)

    Call transcripts and audio from Indian customers are processed by OpenAI and Deepgram, which operate servers in the United States. Merchants requiring India-only data processing can opt for Sarvam AI routing for Hindi and other Indian language calls.

    4.4 Legal Obligations

    Data may be disclosed in response to a valid legal process or request from a regulatory authority including TRAI, MeitY, or the Data Protection Board of India.

    4.5 Business Transactions

    In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity. We will notify affected users before any such transfer.

    5. Data Isolation

    Each Merchant operates in a fully isolated tenant environment. End Customer phone numbers, order data, call transcripts, and knowledge bases are never shared across Merchants.

    6. Data Retention

    • Call transcripts, sentiment data, and action logs: retained for 90 days by default
    • Merchant account data: retained for the duration of the active subscription and deleted within 30 days of account termination
    • Billing and invoice records: retained for 6-8 years as required by the GST Act and Income Tax Act (India)
    • Anonymised, aggregated analytics: may be retained indefinitely with no individual identifiers
    • Inactive accounts: removed from active databases after 3 years of inactivity

    To request early deletion, write to: abhinav@clairvoxai.com

    7. Security Measures

    We use commercially reasonable technical and organisational measures including encrypted data in transit (TLS 1.2+) and at rest, multi-tenant data isolation, and access controls. No system is 100% secure. In the event of a personal data breach, we will notify affected parties as required by applicable law.

    8. Your Rights

    8.1 Indian Users (DPDP Act 2023)

    • Access: Request a summary of personal data we hold and how it is being processed
    • Correction and Erasure: Correct inaccurate data or request erasure
    • Grievance Redressal: Raise a complaint with our Grievance Officer or the Data Protection Board of India
    • Right to Nominate: Nominate another individual to exercise these rights in the event of death or incapacity

    8.2 All Users

    • Access and Update: Log in or email us to access and correct your information
    • Deletion: Write to abhinav@clairvoxai.com
    • Opt-Out: Unsubscribe from marketing via any email's unsubscribe link

    9. Consent Notice, Indian End Customers

    Merchants are responsible for obtaining valid consent from End Customers before providing their data to ClairvoxAI. The consent notice must identify the Merchant as the Data Fiduciary, describe the purpose of processing, state that an AI voice agent may call the customer, and explain how to withdraw consent. ClairvoxAI provides a sample consent notice template on request.

    10. Disclaimers and Limitations of Liability

    • We disclaim liability for unauthorised access to our servers or stored data to the extent permitted by law
    • We are not responsible for the privacy practices of third-party platforms connected to ClairvoxAI
    • Call transcripts are generated by AI and may contain errors; Merchants are responsible for configuring appropriate guardrails

    11. Changes to This Privacy Policy

    We may update this Policy from time to time. Material changes will be communicated via email or in-app notification at least 14 days before taking effect. Continued use constitutes acceptance.

    12. Grievance Officer (India)

    As required under the IT Act 2000, IT Rules 2021, and DPDP Act 2023:

    Grievance Officer: Abhinav Chitre
    Email: abhinav@clairvoxai.com
    Helyx AI Studio, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA

    We will acknowledge grievances within 24 hours and resolve within 15 days.

    13. Contact Us

    Email: abhinav@clairvoxai.com
    Website: clairvoxai.com
    Helyx AI Studio, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA

    By using the Application or our Services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.